Privacy Policy
Table of Contents
1. Alzfaf Privacy Policy
Our Privacy Policy was last updated on 03/11/2022.
This policy applies only to activities Alzfaf (“we”, “us”) engages in on its website and mobile application. It does not apply to Alzfaf activities that are “offline” or unrelated to the website and mobile application.
Alzfaf respects the privacy of its users (“you”) and has created this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our application or services or transacting business with us. By using our website, application or other online services (our “Service”), you are accepting the practices described in this Privacy Policy.
If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us. Please read this Privacy Policy in conjunction with our Terms and Conditions.
2. Information We Collect About You
We may collect personal information, including sensitive data, through our mobile application. Sensitive data includes information that you optionally provide (e.g. photos) that may reveal other information about you.
Information you provide
When you download the application and create an account, we may collect the following information about you:
It is your responsibility to ensure the legitimacy of the above information. If you chat with other Alzfaf users, you provide us the content of your chats for future reference.
Collection of Personal Data – Types of Data
We use various technologies to collect information from your device and about your activities on our service.
Information collected automatically
We automatically collect information from your browser or device when you use our service. This information could include your IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your mobile device’s geographic location while our application is actively running, and the referring website address.
Cookies and use of cookie and similar data
When you visit our website or when you use our service, we may collect personal data from you automatically by using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognise and remember you in the future.
Mobile device IDs
We may collect information about your device when you use the application including the unique device identifier, device model, and operating system, for a number of purposes, as set out in this policy. Ad companies also use device IDs or Advertising IDs to track your use of the application, track the number of ads displayed, measure ad performance and display ads that are more relevant to you. Analytics companies use device IDs to track information about app usage.
Information collected by third-parties for advertising purposes
We may use information that we collect about you to:
With whom we share your information
Information Shared with Other Users: When you register as a user of Alzfaf, your profile will be viewable by other users of the mobile application. Other users will be able to view information you have provided to us directly such as your profile picture, age, city of residence, your personal description.
Personal Information: We do not share your personal information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with Service Providers: We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our service functionality, and other features offered through our service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Other Situations: We may disclose your information, including personal information:
Aggregated and/or non-personal information: We may use and share non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our service and on websites or applications of third parties, and to analyse and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis, advertising, marketing, or other business purposes.
Third-party websites: There are a number of places on our service where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement on our service, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.
Holding of Personal Data
We will use best practice processes and take all reasonable steps to protect Personal Data that we hold from:
In the unlikely event that there is a high risk that a serious data breach will impact upon your rights and freedoms, we will notify you of that breach.
4. Our Policy Towards Age
To use our mobile application, you have to be at least 18 years old. We do not knowingly collect, maintain, or use personal information from children under the age of 18. If we become aware that anyone under the age of 18 has registered with us and provided us with personal information, we will take the needed steps to end that person’s registration.
5. Security
We assure you that we are taking all appropriate security measures to help protect your information against loss, misuse and unauthorised access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information. We strongly advise you to follow the following tips to help keep your data secure:
6. Data Retention and Deletion
Data Retention
If you delete or disable your account, we will retain your data for a period of 3 years for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our services or our users, or take other actions otherwise permitted by law. After this period, personally identifiable information associated with the account such as email address/phone number/photos will be anonymised/masked. To preserve the integrity of the platform the anonymised member data will continue to be stored. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.
Data Deletion
We record the exact time you request for your account to be deleted.The moment you request deletion, your account and profile are taken offline and are not shown to other Alzfaf members.
Apart from a confirmation of this request, no further emails will be sent to you from us.
Once up-to 3 years has elapsed, we will then permanently delete your personally identifiable information (such as photos/email address/phone number/profile). Only once this has taken place are you able to create a brand new account using your existing email address or phone number.
Data deletion reasoning: Unfortunately we may have a request for data from law enforcement with regards to conversations on a particular members account many months after they have left our service. This may be as a result of a new or ongoing investigation. It is not satisfactory for us to immediately delete all information on request by a user as this may prevent such evidence being supplied.
Block history is maintained for this period to prevent users repeatedly harassing other members after being blocked. This is in order to protect all members. Should this be immediately deleted it would allow a blocked member to rematch with a member in order to message/harass them again.
Phone number/email address/login credentials are retained during this period to prevent users creating multiple duplicate accounts and hence prevent harassment of other members.
Duplicate accounts: Having multiple accounts is against our Terms and Conditions. Retaining the email address and phone number during this period allows us to prevent such abuse of our services.
7. Privacy Policy Consent and Agreement
Please note that the above policy is defined herein our Privacy Policy and Terms and Conditions. We record the exact time when each member consents to these policies.
Your Choices About Collection and Use of Your Information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our service because such information may be required in order for you to register as user; purchase products or services; or initiate other transactions.
Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by going into “App Settings” on the app or by changing the settings on your mobile device.
You can also control information collected by cookies. You can delete or decline cookies by changing your browser settings. Click “help” in the toolbar of most browsers for instructions.
How we protect your personal information: We take security measures to help safeguard your personal information from unauthorised access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.
You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our service if a security breach occurs. We may also send an email to you at the email address you have provided to us.
Information you provide about yourself while using our service: We provide areas on our Service where you can post information about yourself and communicate with others. Such postings are governed by our Terms and Conditions. Also, whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
Correction and Erasure of Personal Data
It is your responsibility to ensure that the information you provide to us is accurate and to update your Personal Data as necessary. If for any reason you are unable to correct any Personal Data held by us, please contact us using the details provided in ‘Contact’ section of this Privacy Policy.
If after receiving your request we choose not to correct your information, we will notify you of the reason of our refusal and the mechanisms available to you to object to our refusal.
If you wish to have your Personal Data erased, please communicate your request to us using the contact information provided in ‘Contact’ section. The only circumstances in which we will not take reasonable steps to erase your Personal Data are where we need to keep it in accordance with another provision of this Privacy Policy, or for any other legal reason. However, our deleting of your Personal Data may result in the deletion of your account and will mean you are unable to access our services.
If we correct or erase Personal Data about you that we previously disclosed to a third party in accordance with our Privacy Policy, we will take reasonable steps to notify the third party of the correction or erasure and to request that they do the same.
Refusal to Correct or Erase
If at any time we refuse or deny you access to your Personal Data, or refuse to correct or erase your Personal Data, we will provide you with reasons for such denial or refusal.
Restriction of Processing
You may request that we limit or restrict the manner in which we deal with and process your Personal Data, in which case we will only process your Personal Data: with your consent; for the establishment, exercise or defence of legal claims against us; or for the protection of the rights of another person.
8. Complaints
Making a Complaint
If you believe that we have used or disclosed your Personal Data in a manner which is contrary to this Privacy Policy or that otherwise breaches an applicable law, then you should email us at info@alzfaf.com.
Our Response
Within 2 weeks of receipt of your complaint we will notify you via email as to what action we propose to take in relation to your complaint and will provide you with details of what further action you can take if you are dissatisfied with our response.
9. Changes to This Policy
From time to time, we may revise this Privacy Policy. The most current version of the policy will govern our use of your information. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, by posting a notice within Alzfaf.
10. Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Alzfaf. Where to reach us if you have any questions about our Privacy Policy:
Sharjah, UAE